FREQUENTLY ASKED
QUESTIONS
If your question is not answered here, email contact@noirbiolabs.com and our team will respond within 24 hours.
ORDERING
No. You can complete checkout as a guest. Creating an account is optional and can make it easier to view your order history and saved dispatch details.
Customers must confirm that they are 18 years or older and that the purchase is strictly for laboratory research purposes only.
Available third-party testing documents can be viewed through the Lab Results / COA Library. If you need help locating a report, contact our support team.
SHIPPING
Orders with cleared payment before 12pm AEST Monday to Friday are scheduled for same-business-day dispatch from Sydney via AusPost Express.
AusPost Express shipping is free on every order. No minimum order value or shipping discount code is required.
Orders are dispatched in plain, discreet, unmarked packaging and include shipment tracking.
RESEARCH USE
Products sold by Noir Bio Labs are intended solely for in vitro laboratory research. They are not approved by the Therapeutic Goods Administration (TGA) for human or veterinary use and must not be used for clinical or therapeutic purposes.
No. Noir Bio Labs does not provide medical, therapeutic or personal-use guidance.
PAYMENTS
Current payment options are direct bank transfer, Bitcoin (BTC) and Ethereum (ETH). Payment details are shown after checkout and are also included in your order confirmation email. If you do not see the email, check your spam or junk folder.
The current cryptocurrency options are Bitcoin (BTC) and Ethereum (ETH).
Crypto orders are processed after the required network confirmations are received. Confirmation times vary with the Bitcoin and Ethereum networks.
STORAGE
Storage details are provided within the relevant product's Technical Properties section.
Relevant laboratory handling information is shown within applicable technical product sections together with research-use notices.
COA AND TESTING
Selected products are supported by third-party analytical testing. Available reports can be viewed in the Lab Results / COA Library.
It means testing is performed by an independent laboratory rather than by Noir Bio Labs itself. Available analytical reports are published in the Lab Results / COA Library.
Open the Lab Results / COA Library from the site navigation to view available third-party testing documents.
No. Products sold by Noir Bio Labs are intended solely for in vitro laboratory research. They are not approved by the Therapeutic Goods Administration (TGA) for human or veterinary use and must not be used for clinical or therapeutic purposes.
