FREQUENTLY ASKED
QUESTIONS
If your question is not answered here, email contact@noirbiolabs.com and our team will respond within 24 hours.
ORDERING
Yes. Guest checkout is disabled. An account is required before purchase so order history, batch numbers and Certificate of Analysis links remain connected to your account.
Customers must confirm that they are 18 years or older and that the purchase is strictly for laboratory research purposes only.
Yes. Your account order history can display historical orders with their relevant batch numbers and COA links.
SHIPPING
Orders placed before 12pm AEST Monday to Friday are scheduled for same-day dispatch from Sydney via AusPost Express.
AusPost Express shipping is $15 flat rate, with free express shipping for qualifying orders over $250.
Orders are dispatched in plain, discreet, unmarked packaging and include shipment tracking.
RESEARCH USE
All products are supplied strictly for in-vitro laboratory and research purposes only. They are not intended for human or animal consumption.
No. Noir Bio Labs does not provide medical, therapeutic or personal-use guidance.
PAYMENTS
Payment options include Visa, Mastercard, Amex, Apple Pay, Google Pay, bank transfer, PayID and supported cryptocurrency options.
The specified crypto options are USDT TRC-20, Bitcoin and Ethereum.
The configuration specifies 1 confirmation for USDT, 2 for BTC, and 6 for ETH.
STORAGE
Storage details are provided within the relevant product's Technical Properties section.
Relevant laboratory handling information is shown within applicable technical product sections together with research-use notices.
COA AND TESTING
Incoming batches are sent to an independent external Australian laboratory. Noir Bio Labs does not perform its own assays.
Batch verification includes HPLC purity analysis and mass spectrometry identity confirmation.
Batch numbers link to their relevant COA PDF, and certificates are also organised inside the searchable COA Library.
Batches assayed below 99% purity are rejected and are not listed for sale.
